Privacy Policy

Effective Date: January 1, 2025

Protenza 3D Printing & Design (“we,” “us,” or “our”) is committed to protecting the privacy and personal information of our clients, customers, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you engage with our 3D printing, design, and related services.

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1. Information We Collect

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We may collect the following types of information:

Personal Information

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment information (processed securely through third-party providers)

Project & Design Information

• 3D models, CAD files, drawings, specifications, and prototypes

• Design notes, revisions, and technical requirements

• Intellectual property provided by the client

Website & Communication Data

• Email inquiries and correspondence

• Website usage data (cookies, IP address, browser type, analytics)

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2. How We Use Your Information

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We use your information to:

• Provide 3D printing, design, prototyping, and production services

• Communicate about projects, quotes, revisions, and timelines

• Process payments and deliver finished products

• Improve our services and customer experience

• Meet legal, regulatory, and contractual obligations

 

3. Confidentiality & Intellectual Property

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All client-submitted designs, files, and project details are treated as strictly confidential.

• We do not share, sell, reproduce, or distribute client designs without written consent

• Client intellectual property remains the sole property of the client unless otherwise agreed in writing

• Designs are used only for the purpose of fulfilling the requested service

 

4. Information Sharing

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We do not sell or share your information.

Information may only be shared with:

• Trusted third-party service providers (payment processors, shipping companies) solely to complete services

• Legal authorities if required by law

All third parties are required to maintain appropriate confidentiality and security measures.

 

5. Data Storage & Security

 

We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, misuse, or disclosure.

• Digital files are stored securely

• Access is limited to authorized personnel only

• Files are retained only as long as necessary to complete the project or comply with legal requirements

 

6. Data Retention

 

Client files and personal information are retained for business, legal, and warranty purposes and may be securely deleted upon request, unless retention is legally required.

 

7. Your Rights

 

You have the right to:

• Request access to your personal information

• Request corrections to inaccurate data

• Request deletion of your information (subject to legal obligations)

• Withdraw consent for future communications

Requests can be made using the contact information below.

 

8. Cookies & Website Analytics

 

Our website may use cookies or similar technologies to improve functionality and analyze traffic. You can modify cookie preferences through your browser settings.

 

9. Changes to This Policy

 

We reserve the right to update this Privacy Policy at any time. Updates will be posted on our website with a revised effective date.

 

10. Contact Us

 

If you have questions or concerns regarding this Privacy Policy or how your information is handled, please contact:

Protenza 3D Printing & Design
Email: protenza3d@gmail.com
Phone: 416-580-3506

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By using our services, you acknowledge and agree to this Privacy Policy.